Our group insurance is funded by a small guest surcharge on each booking, not your fee. Opt in, and up to $3,000 of damage per stay is covered — for both sides. With this layer plus Airbnb's AirCover, zero SereneHost owners have paid out of pocket for guest-caused damage in four years.
SereneHost arranges group damage insurance through a third-party insurer for Premium Plan owners who opt in. The premium is a guest-funded surcharge added to each booking (~$3–$5 per night), so it never reaches your fee or your bill. Each stay is then protected up to $3,000 — and Airbnb's AirCover (up to $3M) sits on top of that as the second layer for the rare bigger claims.
Our turnover team photographs every issue (small scuff, broken glass, missing item) during the post-stay audit. Everything gets logged within hours.
We compare to the pre-stay photos, assess cost, and decide which insurance layer applies. You get a same-day report regardless.
For most damage (under $3,000), we file with the group policy. For larger claims we open Airbnb AirCover. We prepare the paperwork and keep you informed at each step.
Our vetted repair partners fix the damage; insurance pays the bill direct. Property is guest-ready before the next booking, often within 48 hours.
You pay nothing for the policy. The premium is funded by a guest surcharge on each booking, at no direct cost to you.
Once you opt in, the group policy covers up to $3,000/stay; Airbnb AirCover sits on top with up to $3 million liability + damage protection.
From damage report to property guest-ready, again. We handle vetted trades, scheduling, and payment direct from the insurance.
Guests know the premium covers them too — accidental damage during their stay won't end with a $1,500 surprise charge on their credit card. That confidence shows up in how they treat the space and how they review it.
The booking confirmation includes a line on insurance coverage. Guest knows accidents won't ruin their trip financially.
→Less worry about spilling wine or breaking a lamp → more relaxed stay → guest actually uses the space the way you want them to.
→No financial conflict at the end of the stay (because there's no surprise damage bill) → reviews stay 5-star instead of dropping to 3-star over a billing dispute.
→Sustained 5-star ratings → higher search rank → higher rates → more revenue, indefinitely.
Coverage figures are policy maximums; actual payout depends on each incident. Always read your specific homeowner's / strata policy alongside this protection.
Properties near BC Place, Rogers Arena, and downtown bars take the most accidental-damage risk — spilt drinks, broken glassware, kicked furniture. The group policy is built for exactly this.
Larger family bookings (kids, pets, gear) statistically lead to more minor damage. Once you have opted in, coverage applies to every stay — no extra premium, no extra forms.
Higher-end properties have higher-value contents (art, custom furniture). $3,000/stay covers most accidental incidents; AirCover sits above for the rare bigger ones.
The best damage claim is the one that never happens. Screening filters out problem guests before they book.
Learn more →See every damage report, claim status, and resolution in real time. Full transparency on the rare incidents.
Learn more →Fast, calm response when something does go wrong — turning a stressful moment into a 5-star recovery story.
Learn more →Fill out the form, get a written revenue estimate within 24 hours. We'll walk you through exactly how the policy works, what it covers, and how it interacts with your existing homeowner's / strata insurance.
