Government ID verification, booking-history checks, and risk-pattern flagging on every guest — before they get a door code. The best damage claim is the one that never happens. Screened properties report around 70% fewer damage incidents.
Most STR problems trace back to who you let in. We verify every guest's government ID, cross-check their booking history and platform reviews, and run risk-pattern flagging (one-night local bookings on party weekends, last-minute large-group reservations, mismatched ID and payment details). It happens in the background, in minutes, before the smart-lock code is ever issued.
The moment a booking is confirmed, the guest is prompted to verify a government photo ID through a secure third-party verification service.
We check the guest's platform review history, account age, and whether their ID, payment, and booking details are consistent. Established guests with good histories clear instantly.
Bookings matching known risk patterns — local one-nighters on event weekends, large groups in small units, vague trip purposes — get flagged for a human review before approval.
Cleared guests automatically receive their smart-lock code 24 hours before check-in. Flagged bookings are reviewed by our team, who may ask a few friendly clarifying questions before approving.
Properties that screen every guest report roughly 70% fewer damage incidents than unscreened comparables — fewer claims, fewer turnovers disrupted, less stress.
Risk-pattern flagging catches the classic "party house" booking signals before the code is issued — the single biggest source of serious STR damage and neighbour complaints.
Verification runs automatically in the background. You never review an ID or make a judgment call — our team handles every flag.
A property that screens every guest builds a safer, calmer environment — which the right kind of guest notices and rewards.
A property that screens attracts better guests — the kind who appreciate that their neighbours in the building were screened too.
→Screening keeps party bookings and bad actors out, so legitimate guests enjoy a calm, secure building — no 2am disturbances from the unit next door.
→Guests who pass screening know they're staying somewhere professionally run — that signals quality and raises their expectations of a great stay.
→Calm, secure stays produce better reviews; better reviews lift search rank and let pricing rise.
Industry-benchmark figures; actual incident rates vary by property, neighbourhood, and season.
Properties near Granville Street, the entertainment district, and BC Place face constant pressure from one-night party bookings on event and long-weekend nights. Screening's risk-pattern flagging is built for exactly this — catching the local one-nighter with no review history before they ever get in.
In Vancouver's condo towers, one bad guest can sour an entire strata council on short-term rentals — and trigger bylaw complaints that threaten your licence. Screening protects your standing with the building, not just your furniture.
Higher-end Vancouver units carry higher-value contents and attract higher-stakes risk. Screening adds a verification layer proportional to what's inside — without making good guests feel policed.
Screening clears the guest; AI comms keeps the conversation warm and fast from booking to checkout.
Learn more →Screening prevents most incidents; group insurance covers the rare ones that slip through. The two layers work together.
Learn more →Verification and the door code are linked — a code is only issued once a guest clears screening.
Learn more →Fill out the form, get a written revenue estimate within 24 hours. We'll walk you through exactly how screening works and how it protects both your property and your standing with your building.
